How do I attend a LIVE Capitol Online session for the first time?
To attend a LIVE class session, log onto http://capitol.centra.com using your username (prefix of capitol-college e-mail address) and password (student id). Once you are logged on, you should see the My Schedule page. Click the Attend link for the session you would like to attend.
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When I click 'Attend', the Centra window disappears and never returns.
You may not have an updated Java Virtual Machine (JVM).
To find the version of the JVM running on your PC, select Run from the Start Menu. A dialog box appears. Type command and click OK. A DOS window opens. Type jview at the command prompt. For example: C:\>jview. The JVM version number appears on the top of the DOS window. The current JVM version is 5.00.3810.
To upgrade the JVM:
Open a web browser. Enter http://support.centra.com/jvm.asp
Follow the instructions to download and install the latest version of the JVM.
Restart your computer.
NOTE: To upgrade your JVM version in Netscape, you must upgrade Netscape itself. Check http://www.netscape.com for the latest releases of Netscape browsers.
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Which are the current supported JVM versions?
The client can fail to launch if the computer has an unsupported JVM. The supported JVM's are:
5.00.3167
5.00.3229
5.00.3309
5.00.3310
5.00.3802
5.00.3805
5.00.3810
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When running the Audio Wizard, how do I know which mode (speaker or headset) to choose?
Speaker Mode is the default setting, which is often selected when you are using an external speaker (to prevent loop-back). You should also select Speaker Mode if your soundcard does not support full-duplex (two-way) audio. Headset Mode should be selected when using a headset with an attached microphone.
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When running the Audio Wizard, should I select Voice Activation?
Voice Activation allows you to speak hands-free. Your voice transmits when you speak above a certain volume set in the Audio Wizard. Selecting this option allows you to speak without pressing the CTRL key or Lock to Talk (in Headset Mode only). It is advisable to disable this option in order to minimize interference during a LIVE session.
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When I run the Audio Wizard, I'm getting an error message that my microphone or audio device is already in use by another application. What should I do?
When you get an error message saying that your audio device is currently in use by another application, this means that you could have another multimedia application (Windows Media, Real Player, WinAmp, or any program that runs audio/movie files) running. To keep from getting this kind of error message, close all multimedia application before running audio wizard or logging in to Centra. It is also advisable to reboot your system.
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Every time the Presenter uses Appshare or WebSafari, the layout of my Centra client screen always changes. How do it keep my default layout?
Answer 7: To prevent layout changes from a leader or presenter, do the following:
1) Click on Tools -> View Options
2) Select the checkbox Refuse Layout changes from the leader or the Presenter.
3) Click OK
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I came in late for class and I don't see anything in the Text Chat window, how do I check if any of the participants have left a message on the Text Chat window?
On your text chat window, click on Action -> Refresh. If you don't see anything posted after clicking Refresh, then the chat session is currently empty.
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I'd like to save a copy of the Text Chat Messages, how do it do that?
On your Text Chat window, click File -> Save As.
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While playing back a recorded session, the recording freezes after a few minutes have passed. How do I playback the entire recorded session?
If you are having a problem with the playback of a session, for example if your slides are freezing up or if the window gets frozen then the following step will help you resolve the problem.
When you click on Playback, the Symposium window should open after a few moments. However, the recording is still downloading in the background. On a dial-up connection the entire download may take anywhere from 10 minutes to 20 minutes depending on the duration of the class and your Internet connection speed. To prevent corruption of the downloaded file, do not fast forward or rewind the recording during the download process. To determine whether the recording has been completely downloaded, click the drop-down list of slides (to the left of the timer) to see if all of the slides appear in regular text. Slides that appear in italics have not yet been downloaded.
To remove a corrupted recording, go to C://Program Files/Centraone/Recording folder and delete the corrupted recording. All recorded files are listed by classname-section and session. Log back into Centra and click Playback. To prevent corruption of the downloaded file, do not fast forward or rewind the recording during the download process. To determine whether the recording has been completely downloaded, click the drop-down list of slides (to the left of the timer) to see if all of the slides appear in regular text. Slides that appear in italics have not yet been downloaded.
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