How do I attend a LIVE Capitol Online session for the first time?
To attend a LIVE class session, log onto http://capitol.centra.com using your
username and password. Once you are logged on, you should see the My Schedule
page. Click the Attend link for the session you would like to attend.
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When I click 'Attend', the Centra window disappears
and never returns.
You may not have a updated Java Virtual Machine (JVM)
To upgrade the JVM:
Pop-up blockers prevent client from launching
Be sure to check if pot-up blockers are installed and enabled. It is recommended
to disable pop-up blockers before attending events or before running the
System Check. Some pop-up blockers have settings that allow the pop-up blocking
program to continue to run while permitting pop-up on certain web pages.
In those cases, the settings in the pop-up blocking program may be changed
to allow pop-up windows on the Centra server pages.
Windows XP Service Pack 2 and the Centra client
With the inclusion of a new feature called windows Firewall in Windows XP
Service Pack 2, Centra users may experience some new prompts when trying
to launch or install the Centra client. When prompted with those security
messages, it is recommended to select "Unblock this program" and
to click OK. That will add an except to the Windows Firewall Programs and
Services list, which will allow the user to run the Centra client without
seeing the security messages any longer.
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How do I check the Java Virtual Machine version?
To find the version of the JVM running on your PCC:
- Click Run from the Start Menu
- Type the word command, then click OK
- In the DOS window type the word JVIEW, then press Enter
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Which are the current supported JVM versions?
The client can fail to launch if the computer has an unsupported JVM. The
supported JVM's are:
5.00.3167
5.00.3229
5.00.3309
5.00.3310
5.00.3802
5.00.3805
5.00.3810
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When running the Audio Wizard, how do I know which mode (speaker or headset)
to choose?
Speaker Mode is the default setting, which is often selected when you are
using an external speaker (to prevent loop-back). You should also select Speaker
Mode if your soundcard does not support full-duplex (two-way) audio. Headset
Mode should be selected when using a headset with an attached microphone.
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When running the Audio Wizard, should I select Voice Activation?
Voice Activation allows you to speak hands-free. Your voice transmits when
you speak above a certain volume set in the Audio Wizard. Selecting this option
allows you to speak without pressing the CTRL key or Lock to Talk (in Headset
Mode only). It is advisable to disable this option in order to minimize interference
during a LIVE session.
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When I run the Audio Wizard, I'm getting an error message that my microphone
or audio device is already in use by another application. What should I do?
When you get an error message saying that your audio device is currently in
use by another application, this means that you could have another multimedia
application (Windows Media, Real Player, WinAmp, or any program that runs audio/movie
files) running. To keep from getting this kind of error message, close all
multimedia application before running audio wizard or logging in to Centra.
It is also advisable to reboot your system.
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Every time the Presenter uses Appshare or WebSafari, the layout of my
Centra client screen always changes. How do it keep my default layout?
To prevent layout changes from a leader or presenter, do the following:
- Click on Tools -> View Options
- Select the checkbox Refuse Layout changes from the leader or the Presenter.
- Click OK
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I came in late for class and I don't see anything in the Text Chat window,
how do I check if any of the participants have left a message on the Text Chat
window?
On your text chat window, click on Action -> Refresh. If you don't see
anything posted after clicking Refresh, then the chat session is currently
empty.
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I'd like to save a copy of the Text Chat Messages, how do it do that?
On your Text Chat window, click File -> Save As.
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While playing back a recorded session, the recording freezes after a
few minutes have passed. How do I playback the entire recorded session?
If you are having a problem with the playback of a session, for example if
your slides are freezing up or if the window gets frozen then the following
step will help you resolve the problem.
When you click on Playback, the Symposium window should open after a few moments.
However, the recording is still downloading in the background. On a dial-up
connection the entire download may take anywhere from 10 minutes to 20 minutes
depending on the duration of the class and your Internet connection speed.
To prevent corruption of the downloaded file, do not fast forward or rewind
the recording during the download process. To determine whether the recording
has been completely downloaded, click the drop-down list of slides (to the
left of the timer) to see if all of the slides appear in regular text. Slides
that appear in italics have not yet been downloaded.
To remove a corrupted recording, go to C://Program Files/Centraone/Recording
folder and delete the corrupted recording. All recorded files are listed by
classname-section and session. Log back into Centra and click Playback. To
prevent corruption of the downloaded file, do not fast forward or rewind the
recording during the download process. To determine whether the recording has
been completely downloaded, click the drop-down list of slides (to the left
of the timer) to see if all of the slides appear in regular text. Slides that
appear in italics have not yet been downloaded.
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Can I playback a record session offline?
Yes.
To download a portable recording:
- Log into Centra
- Click on the "Past" tab
- Click on the "Playback" link for the event you want to download.
- Click on the "Download" button to download the recording.
- Click the "SAVE" button and select a directory to store the executable
file for offline viewing.
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